Refund and Returns Policy

At Pirate Sam mason, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, you may request a return within 14 days of receiving your item. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. You will need to provide proof of purchase, such as your order number or receipt. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within a few business days. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part or a defective product. Certain items such as digital downloads or personalized products may not be eligible for return. If you have any questions or need help with your return, please contact us through our website and we’ll be happy to assist you.